Last Updated: September 2026
Touchmatik (“Touchmatik”, “we”, “us”, or “our”), a brand of Keetronics (India) Pvt. Ltd., respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit the Touchmatik website, use our mobile applications, interact with our products or services, submit an enquiry, register a product, contact us, or otherwise interact with Touchmatik.
By using our website, applications, products, or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Touchmatik, we may collect the following categories of information.
Information You Provide
You may provide information such as:
- Name
- Email address
- Telephone or mobile number
- Postal or billing address
- Company or organization name
- Product and service enquiries
- Product registration information
- Customer support requests
- Feedback, survey, or promotional responses
- Communication preferences
- Information submitted through website or application forms
- Other information you voluntarily provide to us
Where payment is available through our services, payment transactions may be processed through authorized third-party payment service providers. Touchmatik should not be understood to store complete payment-card details unless specifically stated at the point of collection.
Information Collected Automatically
When you visit our website or use our applications, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Application version
- Pages or screens visited
- Features used
- Date and time of access
- Session duration
- Navigation and interaction information
- Application errors and diagnostic information
- Approximate location derived from technical information, where applicable
This information helps us understand how our website and applications are used and allows us to improve their performance and user experience.
2. How We Use Your Information
We may process personal information for purposes including:
- Providing requested products and services
- Responding to enquiries and support requests
- Processing and managing orders
- Registering products and providing warranty or after-sales support
- Communicating important product, service, or account information
- Improving our website, applications, products, and services
- Understanding website and application usage
- Performing analytics and research
- Maintaining security and preventing misuse or fraud
- Providing marketing or promotional communications where permitted
- Complying with applicable laws and legal obligations
- Establishing, exercising, or defending legal rights
We aim to collect and process only the information reasonably necessary for the relevant purpose.
3. Consent
Where processing is based on your consent, we will seek consent in an appropriate manner and explain the purpose for which the information is being collected.
Where applicable, you may withdraw your consent through the methods provided by Touchmatik. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Withdrawal may affect our ability to provide certain features or services where the relevant information is necessary to provide them.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support analytics or advertising activities.
Cookies may collect information such as browser information, device information, IP address, pages visited, and interactions with our website.
Where required, we will provide appropriate choices regarding non-essential cookies.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Analytics
We may use analytics services, including Google Analytics or similar technologies, to understand how visitors interact with our website and applications.
These services may process information such as device information, IP address, pages or screens visited, interactions, and usage patterns.
Information collected through analytics services is used to understand performance, identify usage trends, improve user experience, and enhance our digital services.
6. Marketing and Communications
Where permitted by applicable law or based on your consent where required, we may use your contact information to communicate with you about:
- New products
- Product updates
- Services
- Offers and promotions
- Events and exhibitions
- Company news
- Relevant marketing communications
You may opt out of promotional communications using the unsubscribe method provided in the communication or by contacting us.
Transactional, service-related, security, or legally required communications may still be sent where necessary.
7. How We Share Information
Touchmatik does not sell or rent personal information.
We may share information with trusted third parties where reasonably necessary, including:
- IT and hosting service providers
- Analytics providers
- Payment processors
- Customer-support providers
- Marketing and communication service providers
- Professional advisers
- Logistics or service partners
- Government authorities or regulatory bodies where required by law
Third-party service providers may process personal information only for the purposes for which they have been engaged, subject to applicable contractual and legal requirements.
We may also disclose information when required to comply with applicable law, legal proceedings, court orders, regulatory requirements, or lawful requests from competent authorities.
8. Data Security
We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These measures may include access controls, secure communications, encryption where appropriate, system monitoring, and internal information-security practices.
However, no website, application, electronic transmission, or storage system can be guaranteed to be completely secure.
Users are also responsible for maintaining the security of their devices, passwords, accounts, and network connections.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Fulfil the purposes for which the information was collected
- Maintain appropriate business and transaction records
- Resolve disputes
- Enforce agreements
- Meet legal, regulatory, accounting, or security requirements
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. International Data Processing
Some technology, hosting, analytics, cloud, or other service providers used by Touchmatik may process or store information outside India.
Where personal information is transferred or processed outside India, we will take appropriate measures as required under applicable law.
11. Your Privacy Rights
Subject to applicable law and the circumstances of processing, you may have rights relating to your personal information, including the ability to:
- Request information about personal data being processed
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request completion of incomplete information
- Request erasure of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise questions or grievances regarding the processing of personal information
- Exercise other rights available under applicable data-protection laws
To exercise an applicable right, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website, applications, products, and services are not intended to knowingly collect personal information from children except where the relevant service is specifically designed for them and appropriate consent or authorization has been obtained as required by applicable law.
If we become aware that children’s personal information has been collected contrary to applicable requirements, we will take appropriate steps to address it.
13. Third-Party Websites and Services
Our website or applications may contain links to third-party websites, applications, platforms, or services.
Touchmatik is not responsible for the privacy practices, content, security, or policies of independent third parties.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
14. Smart Products and Connected Services
Certain Touchmatik products may support smart-home, wireless, automation, or connected functionality.
Depending on the product and configuration, these may involve technologies or third-party platforms such as Wi-Fi, Bluetooth, voice assistants, smart-home platforms, or automation services.
Where a third-party service or platform is connected to a Touchmatik product, information processed independently by that third party will be subject to that provider’s privacy policy and terms.
Users should review the applicable third-party privacy policies before enabling such integrations.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our products, services, technologies, business practices, or applicable legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, requests, or grievances regarding this Privacy Policy or the processing of your personal information, please contact:
Keetronics (India) Pvt. Ltd.
‘Devgiri’, Kothrud Industrial Estate
Near Karishma Society
Kothrud, Pune – 411038
Maharashtra, India
Phone: +91 020-67257113 / 114
Mobile: +91 7387047231
Sales: +91 9689895658 / +91 9689895665
Website: Touchmatik.com
For privacy-related requests, users may contact Touchmatik through the official Contact Us page or through any dedicated privacy/grievance contact details published by the company.
17. Applicable Law
This Privacy Policy and our processing of personal information are subject to applicable laws and regulations in India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made thereunder as and when those provisions apply.
Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable law.
