OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

FAQs

Everything You Want to Know

Common Queries

FREQUENTLY ASKED QUESTIONS

Is Touchmatik product made in India?

Touchmatik products are designed, developed, manufactured, and serviced in India at our state-of-the-art manufacturing facility in Pune (Maharashtra), which has 200+ employees working.

What solutions do Touchmatik have, If any one has mechanical switches installed?

Touchmatik have two options, either you can continue using the same mechanical switches and Touchmatik will provide you the electronics that fits behind the mechanical switch box so that you can operate your switches by a Remote or App or by Voice command.
The second option is, you can use Touchmatik smart touch switches using the existing wiring.

How many maximum switches are on the single board?

You can connect a maximum of 16 touch switches with 15 loads in 8 to 12 module concealed boxes.

What are the standard sizes?

The concealed boxes produced by any manufacturer are compatible with Touchmatik standard modules, for Example: 2M, 3M, 4M, 6M, 8M, and 12M. Switchboard combinations can also be made in 12M and 18M. There is a provision for sockets, which can be customized as per requirements.

Will Touchmatik switches operate in humid weather conditions? and are they splash proof?

Touchmatik switches operate under humid weather condition, are splash proof and also shock proof with a facility of child lock with Tuya model

What is the Unique Selling Point (USP) of this product?
  • Easy to use
  • Energy saving
  • Light control 

  • HVAC control 

  • Create scene & mood 

  • Access from anywhere
  • Schedule switches_ON/OFF 

  • Touchmatik touch switches can be operated with a Finger touch, Remote, Mobile App, or TabletThe light brightness and fan speeds can be adjusted, and all the switches on the board can be turned on and off with single touch. Touchmatik products are easy to clean, easy to install, and easy to repair. Additionally, all switches are splash-proof

Do Touchmatik switches operate when there is low voltage?

Touchmatik switches functions between 90 to 270 volts AC supply. On the other hand, if there are unregulated power supply inputs, the touch switch acts strangely

How much load Touchmatik touch switches can take?

The switches operate with the relay, through that, you can connect...

a) Relay Load up to 16A 230V AC (Other manufacturers provides only up to 5A to 7A)

b) Dimmer Load - up to 100Watt, 230VAC, leading edge phase cut TRIAC dimming.

c) Fan Load - up to 100Watt, RC based Humming free fan regulation.

d) Curtain Motor up to 150Watt.

Which overlay material can be used for designing the switch board?

The switch board overlay can be designed on any Di-electric material like 3mm Toughened Glass, Acrylic, Wood, Corian, Marble, Stone, Textile with thickness of less than 5mm

Can Touchmatik switchboard restore the status of switches after power failure? -

Yes, after a power failure, the touch switchboard restores the last status of switchesAdditionally, the switches status recovery function can be enabled or disabled onsite, by easy setting through the touch switchboard

What is the consumption of the electricity of Touchmatik switches?

The consumption is 0.1008 unit for max 8 nos of touch switches per day, so approximately one board will consume 3 units in standby condition per month

Do the switchboard require any special operational guidelines?

No, these are as simple to use as your conventional switches. Incase if you face any problems during installation, an instruction manual is provided with the productThe installation must be done by a licensed electricianAlternatively, you can watch our YouTube channel link as below: 

https://www.youtube.com/watch?v=hae1DPP74Ak

Can Touchmatik switches have Internet of Things (IoT) wireless connectivity?

Touchmatik switches connect to the cloud and mobile application via Wi-Fi, operating on a 2.4 GHz frequency band

Which cloud server is used for the Touchmatik App and where it is located?

Touchmatik App cloud server is Digital Ocean and it is located in Bangalore, India

Touchmatik App works on Android or iOS?

Yes, it is works on both Android & iOS

If the Internet signal is faulty, whether Touchmatik App will work or Not?

If the internet signal is not received, you can still use the App on Wi-Fi LAN using the offline mode 

Does Touchmatik switches control from Voice command?

Yes, Touchmatik switches can be controlled using Amazon Alexa & Google Assistant skills

Does the Touchmatik Switches operate by remote?

Yes, you can operate Touchmatik switches using an RF Remote. The Remote works on a 433MHz RF frequency band and operates on 2 x AAA battery cells. Its operating range extends up to 30 feet.

What is Kinetic Switch and Its features?

The Kinetic Switch is an energy-harvesting device that operates on the 433MHz RF frequency band and does not require a battery. It can operate without electrical wiring and works by connecting the actual load wires with the Kinetic Switch Receiver, with an operating distance of 30 feet, it is suitable for various environments, including outdoor and bathroom areas, as it is 100% waterproof with an IP67 rating, allowing it to function even underwater for maximum 30 minutes

Is there any provision to operate the devices incase of failure of Touchmatik Switches?

We recommend you to install the mechanical switches connected to your essential loads these can be hidden and can be used during unexpected failure of switches board and delay which may be Touchmatik caused to rectify the fault.

Can Touchmatik switches support Two-way switching control?

Yes, Touchmatik switchboard support Two way switching in all models. (One switch in all models)

Can we do any Scenes or Scheduling in your switches?

Yes, by using our Touchmatik App you can do the scenes and scheduling. 

Any warranty of Touchmatik switchboard?

Touchmatik provide 24 months plus 6 months for installation warranty against any manufacturing defects observe in the switchboard. The locations Touchmatik which are not served by our local agency, should bear the 1-way transport cost.

What types of sockets are provided on socket-based switchboards models?

Touchmatik provides 6A and 16A sockets with C type, USB and HDMI ports

Does the Touchmatik switches compatible with BLDC fan?

Yes, with the ON/OFF function onlyDevelopment is in process to make BLDC fan operate the speed through switches

Proximity sensor detection is in the Touchmatik switchboard to wake up the switches?

Yes, Only in 6M and 8M models

Does have any protection for Glass during re-innovations or under construction sites?

Yes, Touchmatik provide glass protection cap. 

Can we control AC (Air Condition) by Touchmatik mobile App?

Yes, you can control the AC by Touchmatik App with the help of IR Blaster

What are the protection features in the Touchmatik switches, like surge protection?

Yes, Touchmatik switchboard have up to 4KV surge protection. 

Is it possible to identify the ON or OFF status of Touchmatik switches?

Yes, the Touchmatik switches status is easily identified with the dual-coloured LED indicationAdditionally, switches may be easily located in the dark with backlit LEDs

Do Touchmatik switchboards have the ability to lower LED lights at night to prevent disturbing sleep?

 Absolutely, Customized printing is possible on Touchmatik switchboards. Glass, PMMAHigh-quality self-adhesive vinyl film material are available, and we have In-house printing resources available to satisfy client needs.

Do Touchmatik switchboards provide any safety features?

Yes, Touchmatik switchboard provide several safety features including:

a) Shock-proof design to prevent electric shock hazards

b)Child lock feature to prevent accidental operation by children. (Available on Tuya based App).

c)Incase the glass breaks, it remains intact with the switchboard due to the use of toughened glass

What type of supply is recommended for the Touchmatik switchboard?

Recommend using a stabilized supply and UPS for reliable operation. Generator power supply is not recommended

What will be the battery life of Touchmatik capacitive RF Remote?

RF Remote battery takes approximately 1 hr for 100% charging, after that the Remote will work around 9 days with daily 3 to 5 operations.

Is there any provision to change switches symbol on Touchmatik Switchboards?

Yes, for that Touchmatik will provide you the insertable switchboard with provision to change the switches symbol on the same switchboard.