Touchmatik Privacy Policy Statement

Updated September 18, 2024

We consider the privacy of our customers to be of utmost importance. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order.

Touchmatik.com (or "Touchmatik", "we", "our", and "us") values your privacy and adheres strictly to good privacy practices to ensure that your privacy is respected and personal information you provide to us is kept in accordance with applicable laws and the policies and practices as described in this Privacy Policy.

Our privacy policy discloses our privacy practices for handling online personal and non-personal information. Please read this Privacy Policy carefully before you use any of Touchmatik's websites ("Site(s)") and/or Touchmatik's PC/mobile applications (“Application(s)”). By using or accessing the Sites and/or Application(s), you are accepting this Privacy Policy. We reserve the right to change our Privacy Policy and our Terms of Use at any time and from time to time, without any notice to you touchmatik.com/privacypolicy.

You can familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have any questions.

Information Do We Collect?

Non-sensitive/Personal Information?

As a visitor to our Sites, you can engage in many activities without providing any personal information. However, we do collect and aggregate information pertaining to the web pages visited and general usage patterns through the use of "cookies" as described below. Such information is not linked to any sensitive information. The non-sensitive information we collect helps us identify the most popular areas of our Sites and determines the effectiveness of our promotional activities.

When you download and use our Application(s), there is some information that is provided automatically by your use of the Application(s), including any errors encountered, functions/features used, device type, navigation flow, operating system, usage time for each application screen. Such information is technical information, not linked to any sensitive/personal information and is collected to help us better understand how users engage with our Application(s), improve user experience, adapt or develop new features according to users' preferences, and determine the effectiveness of our Application(s). Our Application(s) use Google Analytics, which is a web analytics service provided by Google.

Sensitive/Personal Information

You may have the opportunity to participate in any of the following activities at some Touchmatik Sites or on Touchmatik social media sites, including but not limited to: product registration, special offers, promotions, participation in surveys/polls/contests, software downloads, online shopping, newsletter subscription, and/or forum participation. These activities may require the collection of your personal information including: your name, postal address, e-mail address, telephone number, fax number, credit card details (only for payment obligations to complete your order(s), where so required), and/or information about your interests in the use of Touchmatik's various products, programs, and services. Such data collected may be combined with the information you had previously provided (for example, in the event that you had previously registered the ownership of your Touchmatik products). Touchmatik is committed to safeguarding your personal information and will only use such information to better understand your needs and to provide you with better service.

To prevent unauthorized access to our database and to ensure the appropriate use of information, we have put in place electronic and managerial procedures to safeguard sensitive information. We use Secure Sockets Layer (SSL) encryption on web pages where personal information is required.

How We May Use The Information

Touchmatik will not sell, rent, loan, or lease your personal information to others unless we have your express permission or are otherwise required by law or related regulations to do so. Touchmatik will not use or share the personally identifiable information that you provide to us online in ways unrelated to those described herein, without (i) first letting you know and (ii) offering you a choice to opt out. If you have any problems exercising your choice to opt out, please contact us at: https://touchmatik.com/contactus.php. We may use your personal information to enable us to keep you updated on our latest products, offerings, promotions, software updates, improve our targeted advertising, content, and services, and to generally improve our communications and personalize your user experience. (Please note that in the event that you decide to opt out, we may be unable to provide you with certain services and support etc. as the case may be). We may also use your personal information for our internal purposes - which may include but are not limited to data research, analytics, or general audit purposes etc. Touchmatik may process personal information on servers in various countries around the world. We may process your personal information on a server located outside the country where you live.

Cookies

Cookies are small text files that a web server can store on a user's device/machine. Cookies allow a website to store information on a user's machine and retrieve it later. Cookies collect information like IP addresses, operating systems, and browser software, but they do not collect any personal information. Cookies enable us to customize your experience and provide greater convenience at our Sites. You have the ability to accept or decline cookies by modifying the settings on your browser; you may wish to refer to the instructions for your file management software to locate the file or directory that stores cookies for better management of your cookie settings.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our Sites.

Third Party Vendors/Marketing Agents

We engage third-party vendors/marketing agents (including Google, Inc. ("Google") for online advertising, marketing, and/or remarketing service providers for purposes of remarketing, interest-based advertising, age, gender, demographic, or location targeting), etc. to better target and serve more relevant ads to our intended audience based on available data. Third-party vendors/marketing agents, including Google, may show our advertisements on Sites across the Internet. For more information as to how Google uses data when you use our Sites/Applications please refer to: https://policies.google.com/technologies/partner-sites (as may be amended by Google from time to time).

For Sites, as part of our advertising and marketing activities, data analysis, and other activities, we have implemented or may implement Google's Display Advertising features such as Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, or Google Analytics Demographics and Interest Reporting. You may opt-out of Google Analytics for Display Advertising and customize Google Display Network ads at: https://www.google.com/settings/ads . We and our third-party vendors/marketing agents (including but not limited to Google) use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website. (Please refer to the section on Web Analytics/Statistics below for more information.)

Personally Identifiable Information

We do not allow or use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers nor associate targeting information (such as demographics or location) with any personally identifiable information collected from the ad or its landing page, or share any (personally identifiable information with Google through our remarketing tag or any product data feeds which might be associated with our ads, or send Google precise location information) without first obtaining your consent.

When we or our third-party vendor/marketing agents create a remarketing list, we do not use any sensitive information about our customers or visitors to our Sites, whether directly collected or associated with a visitor, based on the visitor's profile or behavior on our Sites or apps.

Restrictions on list creation may apply to both individual web pages and entire web sites or apps Ad content may not imply knowledge of personally identifiable or sensitive information

Interest-Based Advertising

As an advertiser using interest-based advertising, as far as we are aware, we do not:

Use interest-based advertising or implement the remarketing tag on any Site or app directed at children under 13 or which stores or solicits age information from people under the age of 13.

Create a remarketing list or create ad content that specifically seeks to reach people in ways that are prohibited

Create ad content that implies knowledge of personally identifiable or sensitive information about the Site or app visitor, even when the remarketing list has been created without using such information.

Include products that fall into sensitive categories, such as pharmaceutical products, in any data feeds.

For the avoidance of doubt, ads that are already prohibited by Google's AdWords content policies are not used in our campaigns.

Web Analytics/Statistics

Our Sites use a web analytics service provided by Google called Google Analytics. Google Analytics uses "cookies" (as described above), as well as data from our advertising programs including interest-based and demographics-based advertising, to help better analyze how our users use our Sites. The information stored in the cookie about your use of the Sites (including your IP address) will be transmitted to and stored by Google on servers in the United States or anywhere else as may be determined by Google. Google will use this information for the purpose of evaluating your use of our Sites, compiling reports on website activity, and providing other services relating to activities on our Sites and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By entering into and using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out hereinabove.

You may access Google Analytics' currently available opt-out options at https://tools.google.com/dlpage/gaoptout.

Information Requests

You are entitled to ask for a copy of the personal information we hold about you at any time (for which we may charge a small administration fee). We will correct any inaccuracies in your personal information at your request.

Contacting Us

We value your opinions. If you have any questions or comments about our Privacy Policy or questions or concerns about the use of your personal information, please contact us. You can send your request to:

Get In Touch

The Office:
Keetronics (India) Pvt. Ltd.

‘Devgiri’, Kothrud Industrial Estate, Near Karishma Society, Kothrud, Pune 411038, Maharashtra, India.
Phone: +91 020-67257113/114
Mobile: +91 7387047231
Sales : +91-9689895658/+91-9689895665
Monday to Saturday – 9 am to 5:30 pm. *Sunday Closed.

We reserve all rights to disclose your personally identifiable information as may be required by law, legal regulations, court orders, or legal processes and when we believe that disclosure is necessary in the circumstances to protect our rights and/or for the said legal compliance. We shall not be liable under any circumstances for any loss of data, and/or loss or any inconvenience caused by viruses and/or other malicious code originating or contracted from our Sites/Application(s) or its use thereof or otherwise. It is solely your responsibility to ensure that your computer/device/tablet runs on up-to-date anti-virus software at all times and to check regularly for viruses and/or other malicious code. Touchmatik will use reasonable endeavors to ensure that this website does not contain or spread any viruses or other malicious code.

IN NO EVENT SHALL TOUCHMATIK, ITS AFFILIATES, SUBSIDIARIES, INCLUDING ITS DIRECTORS, REPRESENTATIVES, EMPLOYEES, OR AGENTS, BE LIABLE WHATSOEVER FOR ANY CLAIM, COST OR DAMAGES INCLUDING ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY MALFUNCTIONS, DELAYS, LOSS OF DATA, LOSS OF PROFIT, INTERRUPTION OF SERVICE OR LOSS OF BUSINESS OR ANTICIPATORY PROFITS, ARISING OUT OF YOUR USE OF OUR SITES/APPLICATION(S), INCLUDING PARTICIPATION IN ANY SURVEYS OR CONTESTS EVEN IF TOUCHMATIK HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING.